The last couple of weeks our class had a crash course in Design Ethnography by Brendon Clark from the Interactive Institute in Stockholm. We also had a chance to visit Abisko for field research and to interview stakeholders for the Service Design project that will initiate on week 14.
Reflection on the brief (Marcel Penz, Yedan Qian, myself)
Summary of the scientific research in Abisko (Marcel Penz, Migle Padegimaite, Yedan Qian, Jiao Jiao Xu, myself)
Representation of Abisko with Lego (Jenni Toriseva, Madyana Torres, Regimantas Vegele, Idil Tunga)
We started by 10 mins observations and field notes, which we discussed in groups of two. Before our trip we summarized what we already knew about Abisko, the research that is conducted there and the tourists from our trip in September. We also gathered our expectations regarding the brief and produced concepts of services in 45’ to understand how to make use of the insights available.
A concept of a system that provides information to the tourists by connecting the physical and the digital. We used the prototype to user test the concept with classmates.
Finally, we discussed what kind of questions we need to ask to different stakeholders (tourists, locals, researchers) while in Abisko.
During our trip in Abisko, we maintained a blog for our daily documentation process. We had scheduled interviews with researchers and locals, while we managed to interview a number of tourists and staff from the tourist station. At the same time, we took part in different activities such as skiing, hiking and ice-fishing that tourists would normally participate in. We also had a chance to spot the aurora, which brings the most of the tourists in Abisko at this time of the year.
Hiking up the mountain (1200m)
Ice formations on the lake
Lapporten, a view from the lake. The gate where the geese fly through every spring. (Abisko is the town where Nils Holgersson comes from)
After we returned in Umeå we presented our findings using storytelling. The benefit of the process was that we managed to go through the material of every team in the class. At the same time, we managed to group our findings to create value from the content for the next project.
Documentation of a story which derives from an interview with a researcher
Summary of an interview with tourists
The final setup of our findings, that will help other teams read through the content
Getting feedback at the end of the presentation